HITWAY E-Bikes and the Brand’s Two Year Warranty Policy

A guide to HITWAY E-Bikes covering the brand’s two year warranty terms, exclusions, and how to file a claim.

Key Takeaways

• HITWAY’s two year warranty starts from the original delivery date, not the purchase date.
• Coverage transfers to subsequent owners, provided they supply proof of the original purchase.
• The warranty applies only to bikes bought directly from HITWAY’s official UK website, not third party retailers.
• Wear and tear parts like tyres, brake pads, and chains are excluded from warranty coverage.

Why the Two Year Warranty Matters When Buying a HITWAY E-Bike

Every page on HITWAY’s UK site carries the same trust badge: “2 Year Warranty.” It sits alongside fast shipping and customer service icons on every product listing, from the £399.99 BK35S folding bike up to the £1,299.99 BK T2 cargo bike and BK28 fat tyre model. At that range, a bike is a real purchase, and knowing the coverage terms before buying matters more than skimming past a badge.

What HITWAY’s Two Year Warranty Actually Covers

HITWAY’s warranty period runs for two years, excluding wear and tear items, starting from the date the original purchaser receives the bike. That start date is fixed to delivery, not to the date of purchase or any later event.

The warranty isn’t limited to the first owner. HITWAY also covers subsequent owners for the same two years, though the clock doesn’t reset when the bike changes hands.

• Original purchaser: Coverage begins the day the bike is delivered and runs for two years, minus wear and tear parts.
• Subsequent owners: Also covered for two years, but must provide proof of the original purchase, including the original owner’s name and order number, and the period still runs from the original delivery date rather than the date of resale.

Buying Channel Matters: Where This Warranty Applies

Where you buy the bike determines whether this warranty applies at all. HITWAY’s warranty page is explicit: coverage applies only to electric bikes purchased from the official HITWAY UK website. Buy from a third party seller or retailer instead, and after sales service is handled by that retailer, not HITWAY directly.

There are also geographic limits worth knowing before you order.

• Official site purchase required: The 2-year warranty covers bikes bought directly from HITWAY’s official UK website; bikes bought through other channels fall under that seller’s own after sales terms.
• Island regions excluded from shipping: HITWAY does not ship to Guernsey, Jersey, or the Isle of Man.
• UK only parts shipping: Warranty replacement parts are shipped only within England, Scotland, Wales, and Northern Ireland.

What’s Not Covered: Wear and Tear and Other Exclusions

A two year warranty doesn’t mean every part on the bike is covered for two years. HITWAY’s policy carves out a specific list of wear and tear items, parts that wear down through normal use regardless of build quality, and these sit outside the warranty entirely.

• Tyres
• Brake pads
• Brake cables
• Inner tubes
• Grips
• Chains
• Sprockets
• Lights and bulbs
• Seat coverings
• Spokes
• Pedals
• Fuses

Beyond wear and tear parts, HITWAY’s policy also excludes damage tied to how the bike was assembled, handled, or maintained. Four categories fall outside coverage:

• Improper assembly or installation of the bike
• Accidents, negligence, improper repairs, or inadequate maintenance
• Unauthorized modifications or installation of incompatible parts
• Corrosion, and battery damage caused by power surges, incompatible chargers, or water exposure

Knowing this list before a claim comes up saves a round of back and forth. A worn brake pad or a corroded frame won’t qualify, but a fault in a covered component still will.

How to File a HITWAY Warranty Claim

A warranty claim with HITWAY starts by reaching out to their customer service team. From there, the process follows four steps.

1. Contact HITWAY Customer Service. Reach out to the team directly. They’ll work with you first to diagnose the issue and rule out any simple fixes before moving further.
2. Get a replacement determination. If the team confirms a warranty part needs replacing, they’ll send the part along with installation instructions.
3. Install with support. Once the replacement part arrives, customer service helps you work through fitting it to the bike.
4. Use the local repair option if needed. In some cases, HITWAY will approve having the bike repaired at a local shop instead, and may reimburse part of that repair cost.

One detail worth planning around: HITWAY’s customer service hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. GMT+8. For UK buyers, that’s outside standard UK working hours, so a message sent in the afternoon UK time may not get picked up until the next working day.

Two Special Cases: Shipping Damage and Theft

Two situations fall outside the standard warranty claim process entirely.

• Shipping damage: If the bike arrives damaged, you need to notify HITWAY within 7 days of receiving it, with photos or video showing the damage. This coverage only applies to shipping HITWAY arranges itself; if you use an independent shipping method, such as a freight forwarder, HITWAY won’t be responsible for damage that happens during that leg of the journey.
• Theft: A stolen bike isn’t covered under the warranty at all. HITWAY recommends photographing the bike’s frame and serial number right after delivery and keeping that on record, and suggests considering separate insurance if you want protection against theft.

HITWAY’s E-Bike Range, From Entry Level to Cargo

The same two year warranty applies across HITWAY’s UK lineup, whether you’re looking at the £399.99 BK35S folding bike or the £1,299.99 BK T2 cargo model. That range covers folding commuters, fat tyre bikes, a mid drive flagship, and even the HT500 electric dirt bike. Here’s a closer look at five models worth knowing before you buy.

BK U1 Mid Drive Electric Bike

The BK U1 is HITWAY’s mid drive flagship, built for commuters who want a more natural pedaling feel and longer range than the brand’s hub motor models offer. It’s suited to riders tackling hills or longer daily distances, thanks to the Ananda M60 mid drive motor paired with a torque sensor that reads pedaling force in real time.

• Ananda M60 mid drive motor (250W) with torque sensor for smooth, responsive assistance on climbs up to 25 degrees
• 36V 13Ah battery rated for 93-110 miles (150-180 km) per charge, with a 3A fast charger that fully recharges in 4-5 hours
• ZOOM hydraulic disc brakes and 27.5″ x 2.2″ puncture resistant tyres for consistent stopping power in wet or debris covered conditions
• NFC and app connectivity for keyless unlocking and ride tracking, plus a lockable front suspension fork for smoother city riding
• Shimano 7 speed transmission, aluminium alloy frame, and TÜV and CE certification, backed by HITWAY’s 2 year warranty

Regular price £1,399.99, currently listed at £999.99 (28% off).

BK10S PRO Folding Electric Bike

The BK10S PRO is HITWAY’s fat tyre folding e-bike, built for riders who want off road capability and long range in a bike that still folds down for storage or transport. It suits commuters covering longer distances or rougher terrain, with a 720Wh Samsung battery pack and dual suspension setup that sets it apart from HITWAY’s standard folding models.

• 250W rear hub motor with 70Nm torque, UK road legal, for confident climbing up to a 25 degree gradient
• 48V 15Ah Samsung lithium battery (720Wh) rated for a 43-75 mile (70-120 km) range per charge
• Hydraulic disc brakes front and rear, paired with a front suspension fork with lockout and a mid frame shock absorber for all terrain stability
• 20×4.0″ puncture resistant fat tyres, Shimano 7 speed drivetrain, and a multifunctional LCD display with app connectivity
• StVZO certified front and rear LED lighting, rear cargo rack, TÜV and CE certified, backed by HITWAY’s 2 year warranty

Regular price £1,599.99, currently listed at £899.99 (43% off).

BK T2 Longtail Electric Cargo Bike

The BK T2 is HITWAY’s longtail cargo e-bike, built for family use such as school runs, grocery shopping and light delivery work. Its step through frame and rear child safety kit make it suited to riders who need to carry passengers or cargo on a daily basis, not just commute solo.

• 48V 30Ah (1440Wh) removable, lockable battery rated for a 81-99 mile (130-160 km) assisted range
• 250W rear hub motor with 80Nm torque for loaded starts and urban climbs, paired with ZOOM hydraulic disc brakes
• 441 lb total load capacity, including up to 265 lb rider load and 176 lb rear rack load
• Rear child safety kit included (seat pads, handrail, protective safety guard, footrests), plus a front basket for everyday cargo
• Front and rear lights, reflectors, 3.7 mph walk assist, TÜV and CE certified, backed by HITWAY’s 2 year warranty

Regular price £1,999.99, currently listed at £1,299.99 (35% off).

BK35S Folding Electric Bike

The BK35S is HITWAY’s entry level folding e-bike, the lowest priced model in the UK lineup at £399.99. Weighing 18kg with a compact folded size, it’s built for commuters who need to carry or store the bike in a car boot, on public transport, or under a desk.

• 36V 9Ah (324Wh) removable, lockable battery rated for a 35-70km range per charge
• 250W hub motor with 3 level pedal assist and front/rear disc brakes with electronic braking
• S869 full colour LCD display with Bluetooth app connectivity for ride tracking and diagnostics
• Aluminium alloy frame, folds to 79x44x60cm for storage or transport
• TÜV and CE certified, backed by HITWAY’s 2 year warranty

Regular price £549.99, currently listed at £399.99 (27% off).

HT500 Electric Dirt Bike

The HT500 is marketed as HITWAY’s first electric dirtbike, built as an L1e B road legal electric moped rather than a standard pedal e-bike. It’s suited to riders age 16 and up who want a genuine off road/on road dirt bike experience, backed by full COC documentation for EU road use.

• 2500W mid drive motor (up to 4000W peak) delivering 238Nm torque, with a road legal top speed of 45km/h across 25/35/45 km/h speed modes
• 60V 27Ah (1620Wh) removable battery rated for 45-60km per charge, with a 5A fast charger giving a full charge in around 6 hours
• Hydraulic disc brakes front and rear, plus front fork and rear shock suspension, rated for inclines up to 30 degrees
• Motorcycle style build with fixed foot pegs, 19 inch front and 17 inch rear tyres, rear view mirrors, and an electric horn
• Integrated steering lock, front and rear LED lighting, TÜV and CE certified, backed by HITWAY’s 2 year warranty

Regular price £2,599.99, currently listed at £1,899.99 (26% off).

The Fine Print: Limits of the Warranty

HITWAY describes its warranty policy as “a full and complete statement” of the coverage offered. In plain terms, that means no other representation, whether written, verbal, or implied elsewhere, adds to or expands what’s covered. If it isn’t in the published warranty terms, it isn’t part of the deal.

The policy also caps liability at the original purchase price of the bike. So if a warranty issue ever escalated to a dispute, the maximum HITWAY is on the hook for is what you actually paid, not any additional cost tied to the situation.

On top of that, HITWAY states it does not cover incidental or consequential damages or losses. That means the warranty addresses the bike itself, repairing or replacing a faulty covered part, rather than any wider losses connected to the issue.

Finally, to the extent permitted by law, HITWAY disclaims all other implied warranties beyond what’s explicitly written in its policy. There’s no unwritten or assumed coverage sitting behind the published terms.

None of this is unusual for a warranty document, but it’s worth knowing clearly before you buy rather than discovering it only when you need to make a claim.

Summary

This blog covered how HITWAY’s two year warranty applies across its UK e-bike range, from the £399.99 BK35S folding bike up to the £1,299.99 BK T2 longtail cargo bike, plus the HT500 electric dirt bike at £1,899.99. It also looked at the BK U1 mid drive model, currently listed at £999.99, and the BK10S PRO fat tyre folder at £899.99, both carrying the same coverage terms.

The standout detail is that the warranty follows the bike, not just the buyer. It runs two years from the original delivery date and extends to subsequent owners who can provide proof of the original purchase. The BK U1’s Ananda M60 mid drive motor and the BK10S PRO’s Samsung 720Wh battery are among the more notable components covered under these terms, alongside standard wear and tear exclusions like tyres, brake pads, and chains.

Buyers should keep two things on file after delivery: proof of purchase and the bike’s serial number, since both are needed for warranty claims and required if the bike is ever resold. It’s also worth building in response time expectations, since HITWAY’s customer service operates Monday to Friday, 9:00 a.m. to 6:00 p.m. GMT+8, which falls outside standard UK working hours.